“The greatest innovation of the 20th century was the discipline of management. The most important profession of the 21st century will be disciplined management.”
Society has always had managers, meaning people in positions of institutional power, such as owners and overseers. In the same way, we’ve always had doctors. However, until medicine became a codified discipline that could be taught, practiced, and improved upon, we didn’t expect nearly as much from them as we do now. Today, there are better doctors and worse ones – individual practitioners differ – but the discipline of medicine has raised the average performance level of physicians well above the most gifted of their predecessors a century ago. In the same way, the discipline of management has enabled managers to contribute much more and has stretched their sphere of influence beyond their enterprises and into the larger society. Organizations are now so integral to the fabric of our lives that we take them for granted.
Management’s growing effectiveness has made organizations the vehicle of choice for carrying out much of the work of modern society. We are born in organizations, supplied by organizations, informed by organizations, educated by organizations, so that we can later work in organizations – and, ultimately, be buried by organizations. Along the way, organizations fulfill our wants and needs, entertain us, help us socialize, govern us – and, yes, also frustrate and harass us. The variety of organizations reflects the breadth of human purpose. Management makes organizations possible; good management makes them work well. Over the past century, the discipline of management has transformed the experience of work and multiplied its productivity.
Management’s real genius is turning complexity and specialization into simplicity and service. As the global economy increasingly gives us more intelligence and faster access to each other’s thoughts, work will continue to grow more specialized and complex, not less. So management will play a larger role in our lives, not a smaller one.
Today we salute Peter F. Drucker, the father of the discipline of management, who played a seminal role in maximizing the impact of managers and the power of their organizations. Management’s business is building organizations that work. What can be more important today for a sustainable and healthy world?